At Origin Perfumes, we value our customers and their satisfaction. Please review our refund and return policy below:
Return & Exchange Policy:
Due to the nature of our products, we do not accept returns or exchanges. We highly recommend purchasing a trial size if you are not certain about a product.
Damaged, Defective, or Wrong Product:
If your product is damaged, defective, or incorrect upon delivery, please contact us within 48 hours of receiving your order. We require the following information to process the return or refund:
- Your Name and Email
- Your Order Number
- Reason for Return or Refund
- Unboxing video of the damaged or defective product along with packaging
You can reach us at support@originperfume.in
Refunds:
Refunds are processed to the original payment source. Please note the following details:
- If your refund is approved, it will be made to the payment method used for the original order.
- For failed online transactions, refunds are automatically processed to the source account and may take up to 7 working days to reflect, depending on your bank.
- A 2.5% fee (payment gateway charges) will be deducted from the refund amount.
Order Cancellation:
Once an order is placed, it cannot be cancelled unless requested within 1 hour of order placement. To cancel an order, please email your order ID and reason for cancellation to support@originperfume.in
Shipping Charges:
Shipping charges are non-refundable in the following cases:
- If the package is undelivered, unclaimed, or refused.
- If incorrect or incomplete information (e.g., incorrect address or contact details) is provided by the customer, resulting in the package being returned.
- If the customer is unavailable to receive the package at the time of delivery or cancels the order at the time of delivery.
Contact Us:
If you have any questions or need further assistance with our refund or return process, please don’t hesitate to contact us at support@originperfume.in